Fractional CGO for
Services & SaaS
Growth systems for digital service providers, cybersecurity firms & SaaS platforms scaling customer support, lead generation & operational efficiency.
Fractional CGO for
Services & SaaS
Growth systems for digital service providers, cybersecurity firms & SaaS platforms scaling customer support, lead generation & operational efficiency.
Liligo (France/Spain)
Travel metasearch platform, customer support automation.
Challenges addressed
✓ High volume of repetitive customer support requests
✓ FTE capacity allocation inefficiency in customer service
✓ Manual processing of routine travel booking inquiries
✓ Scaling support operations without proportional headcount increase
✓ Response time optimization for competitive travel metasearch market
Results delivered
✓ Built customer support automation cutting 85.7% of repetitive tasks
✓ Automated 60 weekly requests through intelligent routing and response systems
✓ Reallocated 5 hours weekly FTE capacity to high-value customer interactions
✓ Implemented machine learning classification for inquiry triage
✓ Reduced response time while maintaining customer satisfaction metrics
